Business Process Outsourcing (BPO) Services
Delegate Smarter. Operate Faster. Grow Bigger.
Overview
At SoftBuilds, we empower businesses to scale faster and operate more efficiently through intelligent, tech-enabled BPO services. From customer support to data management, we handle the back office so you can focus on front-line innovation.
Core BPO Services We Offer
At SoftBuilds, our BPO services are built to optimize operations and strengthen business performance. We combine expertise, technology, and strategy to help organizations reduce costs, improve customer experience, and achieve long-term scalability.
Customer Support & Help Desk
Data Entry & Data Processing
Finance &
Accounting Services
Knowledge
Process Outsourcing
HR & Recruitment Process Outsourcing
24/7 Support That Feels In-House
Deliver exceptional customer experiences across voice, email, chat, and social platforms, day or night. Our multilingual support agents are brand-trained professionals who resolve queries fast, boost satisfaction, and turn first-time users into loyal advocates. No scripts. Just real help, real fast.
From Chaos to Clean, Actionable Data
Our data specialists process thousands of records with near-zero error rates, ensuring accuracy, consistency, and real-time availability. From bulk digitization to complex validation workflows, we help you transform raw data into structured business gold—fast, secure, and fully compliant.
Your Back Office, But Smarter
Outsource everything from accounts payable and receivable to payroll, reconciliation, and reporting—handled by experts who live and breathe finance. We bring rigor, transparency, and real-time reporting to your books so you can focus on strategy, not spreadsheets.
Build Your Dream Team—Without the Headache
Let us take over the hiring hustle. From job posting and screening to onboarding, background checks, and compliance, our HR professionals manage it all—so your internal team stays lean, focused, and strategic. We deliver the right talent, faster.
High-Value Thinking, On Demand
Need expert insights without hiring a full-time team? Our analysts and consultants deliver market research, competitive intelligence, financial modeling, and advanced analytics—giving you the edge to move faster and make smarter decisions, backed by data and industry expertise.
Industries we serve
E-commerce & Retail
Healthcare
Fintech
Telecom
Telecom
Real Estate
Travel & Hospitality
Our Process
How We Work With You
01
Discovery & Assessment
We start by understanding your business operations, volume, tools, and pain points.
05
Continuous Optimization
We start by understanding your business operations, volume, tools, and pain points.
02
Custom Solution Design
We start by understanding your business operations, volume, tools, and pain points.
03
Team Onboarding & Training
We start by understanding your business operations, volume, tools, and pain points.
04
Live Operations
& Quality Control
We start by understanding your business operations, volume, tools, and pain points.
Why SoftBuilds for BPO?
Scalable Support
Start with a small team and expand effortlessly as your business grows—without infrastructure investment.
24/7 Availability
We provide full-time, part-time, and shift-based agents across all global time zones.
Data Security First
With strict compliance, encryption protocols, and NDAs in place, your data stays secure and private.
Tech-Integrated Operations
We use automation, dashboards, ticketing systems, and AI tools to keep processes efficient and trackable.
Transparent Billing
No hidden charges. You only pay for the resources and outcomes you use.
Flexible Engagement Models
At SoftBuilds, we know one size doesn’t fit all. That’s why we offer flexible engagement models tailored to your goals, budget, and timeline.
Dedicated Agents
Fully managed full-time employees for long-term support
Project Based Teams
Short-term or seasonal teams for specific initiatives
Shared Services
Shared agent pools for low-volume businesses
Hybrid Models
Combine voice, non-voice, and KPO support in one integrated setup
BPO Benefits That Drive Business Outcomes
Reduce operating costs by up to 60%
Improve turnaround time with real-time staffing
Gain access to trained professionals with industry-specific experience
Ensure consistency with performance tracking and KPIs
Increase customer satisfaction and retention
Scale faster without hiring overhead
WHAT WORLD SAY ABOUT US
Our Customer Voices
WHY SOFTBUILDS
What Makes us Different
‟ Working with this team was a game-changer for our business. They truly prioritized our needs and delivered a solution that was perfectly tailored to us. The user experience is seamless, and the results speak for themselves. We're beyond satisfied with the outcome!
– Sarah M., Marketing Director
„
FAQs
How does SoftBuilds handle 24/7 customer support?
ur support agents work across time zones on voice, email, chat, and social—trained to sound in-house while boosting satisfaction and loyalty.
What makes your data entry and processing reliable?
We combine human accuracy with automation, ensuring bulk records are digitized, validated, and delivered with near-zero error rates.
Do you provide high-value knowledge process outsourcing (KPO)?
Absolutely—our analysts deliver market research, financial modeling, and competitive intelligence so you can move faster with data-backed insights.
What tasks can your virtual assistants manage for us?
Absolutely—our analysts deliver market research, financial modeling, and competitive intelligence so you can move faster with data-backed insights.
How does your recruitment process outsourcing (RPO) work?
We manage end-to-end hiring—job posts, screening, onboarding, and compliance—so you get the right talent without HR overhead.
Which industries see the most value from your BPO services?
We customize workflows for e-commerce, healthcare, fintech, telecom, real estate, and travel, ensuring industry-specific support.
How can we help you?
Are you ready to push boundaries and explore new frontiers of innovation?
